Last updated 12/09/2025
1. Controller
Your data are processed by:
Calier et Cie BV - trade name Opuro
Stoofstraat 41, 1785 Merchtem, Belgium
KBO: 0402.065.097
E-mail: info@opuro.be
2. What data do we collect?
Depending on your use of our services:
Contact information (name, address, phone, e-mail)
Order and billing information
Payment details
Information you provide yourself (e.g. via contact form)
Cookies and usage data (see below)
3. Why do we collect this data?
We use your data for:
Delivery of our services and orders
Billing and administration
Customer Communications
Marketing and newsletters (only with your permission)
Improving our website and services
4. Cookies
Our website uses functional and analytical cookies to work properly.
Other cookies (e.g. Google Maps) are set only with your permission.
On your first visit, you choose which cookies you allow.
You can always change your choice via the cookie banner or cookie settings.
A current list of cookies and their purposes can always be found via the cookie banner (Complianz).
5. Legal Basis
We process data on the basis of:
Necessity for the performance of our services (orders, billing)
Your consent (newsletter, marketing, opt-in cookies)
Our legitimate interest (customer communication and improvement of our website)
Legal obligations
6. Transfer to third parties
Your data will not be sold or rented.
They can only be shared with:
Our employees and suppliers involved in the performance of our services
IT service providers (e.g., hosting)
Governments or regulators, if required by law
7. Retention period
We retain your data for as long as necessary for the purposes for which it was collected, and as long as required by law (e.g. accounting = 7 years).
8. Your rights (AVG)
You always have the right to:
Access to your data
Correction or erasure
Limitation of processing
Portability
Object to use (e.g., for marketing)
Withdrawal of consent
You can exercise your rights at info@opuro.be.
9. Complaints
Are you not satisfied with how we handle your data? Then you can file a complaint with the:
Data Protection Authority (GBA)
Printing Press Street 35, 1000 Brussels
Tel: +32 (0)2 274 48 00
E-mail: contact@apd-gba.be
Website: https://www.gegevensbeschermingsautoriteit.be
10. Security
We take technical and organizational measures to protect your data. Only employees who need this for their work are granted access
Ecological dry cleaning
